See What Others Are
Saying About Us

By alan cofran on Mar 14, 2019

They always try to add charges to you. I got stuff back in the day and they used to at least let you know ahead of time. I call it home of the one dollar wire fire.

By Kevin Smith on Mar 14, 2019

Wasn't happy with the customer service.

By Andres Barela on Mar 10, 2019

Honesty is very important to me and the technicians here have done the right thing several time for me as far as fixing problems I have had at other audio shops. Instead of selling me a whole system they were able to identify the problems with my current system. Keep up the good, honest work.

By Hamato David on Mar 08, 2019

Over priced amd the staff will sell you stuff you don't need.

By Cyal Smith on Mar 08, 2019

I have never loved service enough to leave a review but this was an amazing experience. Irv walked me through everything and was more than friendly and knowledgeable, he was honest and very charasmatic. So thank you Irv, very much for that, ill be telling everyone i know proudly to head your way for their car feature needs. Thank you guys again!

By Charles K. on Mar 06, 2019

BEWARE!!  Unfortunately, there is no procedure for giving negative stars.  I went in to get a new stereo system in my truck and had some specific requirements which I told the salesman.  He advised me to get a certain stereo which would satisfy my needs.  When I got the truck back and started to use it as I desired, it did nothing of what I wanted.  I returned to the store and the salesman was out, so I spoke to the manager.  The manager then lied to my face and told me that the features I wanted were illegal and the store was, therefore, not responsible so I could not get my money back.  I was quite tempted to throw the stereo through the store window, but refrained.  I considered taking them to small claims court and charging them under the Unfair Trade Practices statute, but, of course, everything was verbal so there was a lack of proof. BEWARE!!!

By Rick M. on Mar 05, 2019

I purchased all new speakers for my vehicle. I made an appointment they installed the speakers but unfortunately the installer must have torn one during the install so I called and they told me to bring it in any time and they would get in taken care of immediately. I thought wow that's great customer service. They next day I called an made an appointment just Incase they were busy for he next day. I came in at the time my appointment was scheduled and the individual at the desk told me we don't make appointments we are not like a Jiffy Lube you will have to come back another time. There customer service is terrible do not waste your time with this company there are better choices in town. What matters most is after the sale that's when you can really decide if they care about your business. Apparently this company didn't.

By Angela V. on Mar 03, 2019

We went in and spent almost 400 dollars on a car stereo in which they told us that they can install on Sunday. We made an appt at noon and was told by the GM that we would be the first in line and the installation would be done in an hour. When we got there no GM in site , just a very rude employee telling us we would have to wait 4 or more hours to have this done.  Had we known this prior we would have made different arrangements. Then the employee gets even more rude when we bring up the fact that his GM told us that we would be first in line .."my GM is not here. I'm running the show bro!" Exact words! Needless to say we got a full refund because of the non professionalism and rudeness of this one guy. We will NOT be going there anymore and be spending our money elsewhere.

By Victor Sanchez on Mar 01, 2019

The guys at Audio Express really helped me out when it came to getting me better sound in my car. I love the way my music sounds in my car now. Ask for Erv he knows what he's talking about!

By john evans on Feb 23, 2019

Wouldn't go back if they did it for free. Yes they get it in for free and yes they do it quickly but what they don't tell you is they completely rip apart your car to put in the radio and then none of the panel stay in place they're broken they rattle all over. You can tell the staff is completely untrained just a bunch of kids tearing cars apart. Not to mention everyone knows you use copper wire when you're using it for a power connection you guys are so cheap when I found out you use steel cable instead of copper I was Furious then they tried to play it off like I'm dumb and I don't know anything about car stereos and tried telling me steel was better you got to be kidding me I used to work for Audio Express in Arizona Yuma morons that was the worst excuse ever

By Melissa Borrego on Feb 21, 2019

I HAVE NOT HEARD FROM DEVIN SENCE I WROTE OUT THIS COMPLAINT!!!! We had an extremely bad experience at audio express. I would highly recommend taking your business elsewhere! I took my truck in with a unique problem. My husband explained in detail what the problem was. The amplifier was blown and it was draining our battery. So we bought new speakers, stereo and a new amplifier. Of course we need a new amplifier. They keep our truck overnight. The next day we pick our truck up assuming everything is good, granted we live in northern New Mexico. 2 days later my truck won't start. So we bought a new battery. Here we go back to Albuquerque time missed off work. 2nd time I drop it off I'm trying to explain to them in detail. The amplifier is fired. That's why we bought a new amplifier. The amplifier had to be disconnect by a mechanic. Assuming that they're listening to us. We picked our truck up assuming again that it was fixed. Here we go back to Northern New Mexico. Low and behold the very next day it won't start. Yes, it is my fault for assuming that they're fixing it because we spent $700. You would think they were trying to fix the problem, because they want to give us good customer service right. WRONG! The 3rd time I dropped it off. I explained in detail that the amplifier was blown. I called an hour later to check on my truck they said they were pulling the truck in now. 2 hours later I go by Audio Express. My truck is still in the parking. Feeling like I'm being lied to. I call the mechanic that found the problem that disconnected the amplifier in the 1st place. The mechanic said it's simple, check behind the back seat. To see if the old factory amplifier is still connected, because the amplifier should not be connected! Low and behold it was still connected! WHY IS IT STILL CONNECTED!!! With NO new amplifier beside the old amp. Finally here comes the guy to pull our truck in. I asked the guy, why is my old amplifier still connected? As well as where's our new amplifier? He said the new amplifier was behind the Stereo. At this point there was not a new amplifier right beside the old amplifier. I took pictures. So now that "I" found the problem "myself" let them know my old amplifier was still connected. They pull the truck in. Couple of hours later I go to pick up my truck. Now there's a new amplifier right by the old amplifier. Now IF the new amplifier was behind the stereo like he explained. Why in the world would you take out the new amplifier from behind the stereo!, And move it beside the old amplifier. Wouldn't you just leave the new amplifier where they installed in the first time. Why all the work?, because I feel like they never gave me a new amplifier. Can't stress enough. There wasn't a new amplifier beside the old one when I checked. Just doesn't make any sense. Stayed in Albuquerque overnight to cool down about the whole situation. I go back to Audio express in the morning to talk to Devin "manager". Devin said, it was a unique situation. How can I be a unique situation? Being we explained in detail every time we dropped the truck off. ITS THE OLD AMPLIFIER! I don't get it. To me Devin just knows how to pacify people, when they have complaints! Like all the reviews I've read. Please do not take your business there. Granted they're underpaid, but if you're working on freaking car stereos every day. Customers explains in detail their "unique" situation. It should have been easy, not rocket science. We've been told by various people not to take our business there, they try to sell product you don't really need. We should have listened!!!!! I'm waiting to hear back from the Better Business Bureau. Expresly since I really feel like they charged me for an amplifier, but didn't install. I've read in various complaints "reviews" that people feel like they didn't get product they paid for. Hello Devin!!!!

By Sandra S. on Feb 20, 2019

Despite the rest of these reviews, audio express has been a great place to get all your audio needs. Their installation is flawless, and their salesmen are professional. It's the only place I go for audio equipment.

By Melissa Borrego on Feb 18, 2019

We had an extremely bad experience at audio express. I would highly recommend taking your business elsewhere! I took my truck in with a unique problem. My husband explained in detail what the problem was. The amplifier was blown and it was draining our battery. So we bought new speakers, stereo and a new amplifier. Of course we need a new amplifier. They keep our truck overnight. The next day we pick our truck up assuming everything is good, granted we live in northern New Mexico. 2 days later my truck won't start. So we bought a new battery. Here we go back to Albuquerque time missed off work. 2nd time I drop it off I'm trying to explain to them in detail. The amplifier is fired. That's why we bought a new amplifier. The amplifier had to be disconnect by a mechanic. Assuming that they're listening to us. We picked our truck up assuming again that it was fixed. Here we go back to Northern New Mexico. Low and behold the very next day it won't start. Yes, it is my fault for assuming that they're fixing it because we spent $700. You would think they were trying to fix the problem, because they want to give us good customer service right. WRONG! The 3rd time I dropped it off. I explained in detail that the amplifier was blown. I called an hour later to check on my truck they said they were pulling the truck in now. 2 hours later I go by Audio Express. My truck is still in the parking. Feeling like I'm being lied to. I call the mechanic that found the problem that disconnected the amplifier in the 1st place. The mechanic said it's simple, check behind the back seat. To see if the old factory amplifier is still connected, because the amplifier should not be connected! Low and behold it was still connected! WHY IS IT STILL CONNECTED!!! With NO new amplifier beside the old amp. Finally here comes the guy to pull our truck in. I asked the guy, why is my old amplifier still connected? As well as where's our new amplifier? He said the new amplifier was behind the Stereo. At this point there was not a new amplifier right beside the old amplifier. I took pictures. So now that "I" found the problem "myself" let them know my old amplifier was still connected. They pull the truck in. Couple of hours later I go to pick up my truck. Now there's a new amplifier right by the old amplifier. Now IF the new amplifier was behind the stereo like he explained. Why in the world would you take out the new amplifier from behind the stereo!, And move it beside the old amplifier. Wouldn't you just leave the new amplifier where they installed in the first time. Why all the work?, because I feel like they never gave me a new amplifier. Can't stress enough. There wasn't a new amplifier beside the old one when I checked. Just doesn't make any sense. Stayed in Albuquerque overnight to cool down about the whole situation. I go back to Audio express in the morning to talk to Devin "manager". Devin said, it was a unique situation. How can I be a unique situation? Being we explained in detail every time we dropped the truck off. ITS THE OLD AMPLIFIER! I don't get it. To me Devin just knows how to pacify people, when they have complaints! Like all the reviews I've read. Please do not take your business there. Granted they're underpaid, but if you're working on freaking car stereos every day. Customers explains in detail their "unique" situation. It should have been easy, not rocket science. We've been told by various people not to take our business there, they try to sell product you don't really need. We should have listened!!!!! I'm waiting to hear back from the Better Business Bureau. Expresly since I really feel like they charged me for an amplifier, but didn't install. I've read in various complaints "reviews" that people feel like they didn't get product they paid for. Hello Devin!!!!

By John Barnum on Feb 16, 2019

Save yourself and stay away from these crooks. Please read. So I've been hearing ads for audio express on the radio since I was like 10. I figured they would be good if they've been around that long, boy was I wrong. I did some research and found the head unit I wanted. All I wanted was something that would enable me to play my music from my phone on my speakers. I went in with the make and model written down on a piece of paper and gave it to the salesman. He basically glanced at it and then crumpled it up and then began explaining why i needed all these other components and speakers and whatnot. By the end of the interaction he had racked up over 4 thousand dollars of expenses on the bill. It was early in the morning and I was not yet thinking clearly and I think he could tell. I turned over the keys to my car and he said it would be done by the end of the day. 3 days later he calls me and said it was ready. I get to the shop and listen to the new system. It sounded horrible. It was incredibly loud but i couldnt understand a single word and everything was distorted. My stock system sounded far better. I went back later and demanded my money back. They said too bad and if you come back complaining we'll call the cops on you which they did. About a month later the car wouldn't start. I disconnected the audio system and now the car runs but the system is useless. Im out 4 grand and cant listen to the radio. Not only did they refuse to refund my money they refused to fix the system. Im taking them to court to get my money back. What theyre doing should be illegal. Stay away from these guys at all costs.

By Melissa Borrego on Feb 15, 2019

We had an extremely bad experience at audio express. I would highly recommend taking your business elsewhere! I took my truck in with a unique problem. My husband explained in detail what the problem was. The amplifier was blown and it was draining our battery. So we bought new speakers, stereo and a new amplifier. Of course we need a new amplifier. They keep our truck overnight. The next day we pick our truck up assuming everything is good, granted we live in northern New Mexico. 2 days later my truck won't start. So we bought a new battery. Here we go back to Albuquerque time missed off work. 2nd time I drop it off I'm trying to explain to them in detail. The amplifier is fired. That's why we bought a new amplifier. The amplifier had to be disconnect by a mechanic. Assuming that they're listening to us. We picked our truck up assuming again that it was fixed. Here we go back to Northern New Mexico. Low and behold the very next day it won't start. Yes, it is my fault for assuming that they're fixing it because we spent $700. You would think they were trying to fix the problem, because they want to give us good customer service right. WRONG! The 3rd time I dropped it off. I explained in detail that the amplifier was blown. I called an hour later to check on my truck they said they were pulling the truck in now. 2 hours later I go by Audio Express. My truck is still in the parking. Feeling like I'm being lied to. I call the mechanic that found the problem that disconnected the amplifier in the 1st place. The mechanic said it's simple, check behind the back seat. To see if the old factory amplifier is still connected, because the amplifier should not be connected! Low and behold it was still connected! WHY IS IT STILL CONNECTED!!! With NO new amplifier beside the old amp. Finally here comes the guy to pull our truck in. I asked the guy, why is my old amplifier still connected? As well as where's our new amplifier? He said the new amplifier was behind the Stereo. At this point there was not a new amplifier right beside the old amplifier. I took pictures. So now that "I" found the problem "myself" let them know my old amplifier was still connected. They pull the truck in. Couple of hours later I go to pick up my truck. Now there's a new amplifier right by the old amplifier. Now IF the new amplifier was behind the stereo like he explained. Why in the world would you take out the new amplifier from behind the stereo!, And move it beside the old amplifier. Wouldn't you just leave the new amplifier where they installed in the first time. Why all the work?, because I feel like they never gave me a new amplifier. Can't stress enough. There wasn't a new amplifier beside the old one when I checked. Just doesn't make any sense. Stayed in Albuquerque overnight to cool down about the whole situation. I go back to Audio express in the morning to talk to Devin "manager". Devin said, it was a unique situation. How can I be a unique situation? Being we explained in detail every time we dropped the truck off. ITS THE OLD AMPLIFIER! I don't get it. To me Devin just knows how to pacify people, when they have complaints! Like all the reviews I've read. Please do not take your business there. Granted they're underpaid, but if you're working on freaking car stereos every day. Customers explains in detail their "unique" situation. It should have been easy, not rocket science. We've been told by various people not to take our business there, they try to sell product you don't really need. We should have listened!!!!! I'm waiting to hear back from the Better Business Bureau. Expresly since I really feel like they charged me for an amplifier, but didn't install. I've read in various complaints "reviews" that people feel like they didn't get product they paid for.

By Melissa Borrego on Feb 15, 2019

We had an extremely bad experience at audio express. I would highly recommend taking your business elsewhere! I took my truck in with a unique problem. My husband explained in detail what the problem was. The amplifier was blown and it was draining our battery. So we bought new speakers, stereo and a new amplifier. Of course we need a new amplifier. They keep our truck overnight. The next day we pick our truck up assuming everything is good, granted we live in northern New Mexico. 2 days later my truck won't start. So we bought a new battery. Here we go back to Albuquerque time missed off work. 2nd time I drop it off I'm trying to explain to them in detail. The amplifier is fired. That's why we bought a new amplifier. The amplifier had to be disconnect by a mechanic. Assuming that they're listening to us. We picked our truck up assuming again that it was fixed. Here we go back to Northern New Mexico. Low and behold the very next day it won't start. Yes, it is my fault for assuming that they're fixing it because we spent $700. You would think they were trying to fix the problem, because they want to give us good customer service right. WRONG! The 3rd time I dropped it off. I explained in detail that the amplifier was blown. I called an hour later to check on my truck they said they were pulling the truck in now. 2 hours later I go by Audio experience. My truck is still in the parking. Feeling like I'm being lied to. I call the mechanic that found the problem that disconnected the amplifier in the 1st place. The mechanic said it's simple, check behind the back seat. To see if the old factory amplifier is still connected, because the amplifier should not be connected! Low and behold it was still connected! With NO new amplifier beside the old amp. Finally here comes the guy to pull our truck in. I asked the guy, why is my old amplifier still connected? As well as where's our new amplifier? He said the new amplifier was behind the Stereo. At this point there was not a new amplifier righknt beside the old amplifier. I took pictures. So now that "I" found the problem "myself" let them know my old amplifier was still connected. They pull the truck in. Couple of hours later I go to pick up my truck. Now there's a new amplifier right by the old amplifier. Now IF the new amplifier was behind the stereo like he explained. Why in the world would you take out the new amplifier from behind the stereo!, And move it beside the old amplifier. Wouldn't you just leave the new amplifier where they installed in the first time. Why all the work?, because I feel like they never gave me a new amplifier. Can't stress enough. There wasn't a new amplifier beside the old one when I checked. Just doesn't make any sense. Now we know they never disconnected the old one! Stayed in Albuquerque overnight to cool down about the whole situation. I go back to Audio express in the morning to talk to Devin "manager". Devin said, it was a unique situation. How can I be a unique situation? Being we explained in detail every time we dropped the truck off. ITS THE OLD AMPLIFIER! I don't get it. To me Devin just knows how to pacify people, when they have complaints! Like all the reviews I've read. Please do not take your business there. Granted they're underpaid, but if you're working on freaking car stereos every day. Customers explains in detail their "unique" situation. It should have been easy, not rocket science. We've been told by various people not to take our business there, they try to sell product you don't really need. We should have listened!!!!! I'm waiting to hear back from the Better Business Bureau. Expresly since I really feel like they charged me for an amplifier, but didn't install. I've read in various complaints "reviews" that people feel like they didn't get product they paid for.

By Sherri Ferguson on Feb 11, 2019

Good place. Good product selection. Prices could be better a little high

By Brian Williams on Feb 06, 2019

By Tha Jedi Droid on Feb 06, 2019

Good selection

By Melissa Borrego on Feb 06, 2019